Genesys · Genesys Pureconnect Interaction Web Tools Chat Service · CVE-2022-37775
**Name of the Vulnerable Software and Affected Versions**
Genesys PureConnect Interaction Web Tools Chat Service versions prior to at least 26-September-2019
**Description**
The issue allows XSS within the Printable Chat History via the `participant -> name` JSON POST parameter. This enables potential attackers to inject malicious scripts into the chat history, which could lead to unauthorized actions or data exposure.
**Recommendations**
For Genesys PureConnect Interaction Web Tools Chat Service versions prior to at least 26-September-2019, as a temporary workaround, consider restricting access to the Printable Chat History feature until a patch is available. Additionally, avoid using the `participant -> name` JSON POST parameter in the affected service to minimize the risk of exploitation. At the moment, there is no information about a newer version that contains a fix for this vulnerability.