Zoho · Zoho Manageengine Servicedesk Plus · CVE-2021-31159
**Name of the Vulnerable Software and Affected Versions**
Zoho ManageEngine ServiceDesk Plus MSP versions prior to 10519
**Description**
The issue is related to a User Enumeration bug due to improper error-message generation in the Forgot Password functionality. This bug allows for the enumeration of users, potentially leading to further attacks.
**Recommendations**
For versions prior to 10519, update to version 10519 or later to resolve the issue.
As a temporary workaround, consider restricting access to the Forgot Password functionality until a patch is applied.