PT-2011-1275 · Otrs · Open Ticket Request System

Published 2011-03-18 · Updated 2011-03-22 · CVE-2008-7282

Positive Technologies (AI Summary)

CVSS v2.0

4.6

Medium

Base vector

AV:N/AC:H/Au:S/C:P/I:P/A:P

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions prior to 2.2.6

Description The issue allows remote authenticated users to bypass intended access restrictions and perform certain list and write operations on queues. This occurs when the CustomerPanelOwnSelection and CustomerGroupSupport options are enabled.

Recommendations For versions prior to 2.2.6, update to version 2.2.6 or later to resolve the issue. As a temporary workaround, consider disabling the CustomerPanelOwnSelection and CustomerGroupSupport options until a patch is available. Restrict access to sensitive queues to minimize the risk of exploitation.

Fix

Weakness Enumeration

CWE-264

Related Identifiers

CVE-2008-7282

Affected Products

Open Ticket Request System

References · 7

• https://osv.dev/vulnerability/CVE-2008-7282 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2008-7282 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2008-7282 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2008-7282 · Security Note
• http://bugs.otrs.org/show_bug.cgi?id=2696 · Patch
• https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2008-7282 · Note
• http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 · Note