PT-2011-1709 · Otrs · Open Ticket Request System

Published 2011-03-18 · Updated 2011-03-22 · CVE-2010-4760

Positive Technologies (AI Summary)

CVSS v2.0

3.5

Low

Base vector

AV:N/AC:M/Au:S/C:P/I:N/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions prior to 3.0.0-beta6

Description The issue allows remote authenticated users to obtain potentially sensitive information by reading a ticket, due to the addition of email-notification-ext articles to tickets during the processing of event-based notifications.

Recommendations For versions prior to 3.0.0-beta6, update to version 3.0.0-beta6 or later to resolve the issue.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

CVE-2010-4760

Affected Products

Open Ticket Request System

References · 7

• https://osv.dev/vulnerability/DEBIAN-CVE-2010-4760 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2010-4760 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2010-4760 · Vendor Advisory
• http://bugs.otrs.org/show_bug.cgi?id=5975 · Patch
• https://osv.dev/vulnerability/CVE-2010-4760 · Vendor Advisory
• https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2010-4760 · Note
• http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 · Note