PT-2011-1716 · Otrs · Otrs

Published 2011-03-18 · Updated 2011-03-22 · CVE-2010-4767

Positive Technologies (AI Summary)

CVSS v2.0

5.0

Medium

Base vector

AV:N/AC:L/Au:N/C:N/I:N/A:P

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions prior to 2.3.6

Description The issue arises from improper handling of e-mail messages with UTF-8 characters associated with diacritical marks and an invalid charset in the From line. This allows remote attackers to cause a denial of service by sending crafted messages to a POP3 mailbox, resulting in duplicate tickets and auto-responses.

Recommendations For versions prior to 2.3.6, update to version 2.3.6 or later to resolve the issue.

Fix

DoS

RCE

Weakness Enumeration

CWE-20

Related Identifiers

CVE-2010-4767

Affected Products

Otrs

References · 7

• https://osv.dev/vulnerability/DEBIAN-CVE-2010-4767 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2010-4767 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2010-4767 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2010-4767 · Security Note
• http://bugs.otrs.org/show_bug.cgi?id=3426 · Note
• https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2010-4767 · Note
• http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.1807 · Note