PT-2012-1044 · Otrs · Otrs Help Desk+1

Devon Kearns · Published 2012-08-23 · Updated 2024-06-15 · CVE-2012-2582

Positive Technologies (AI Summary)

CVSS v2.0

4.3

Medium

Base vector

AV:N/AC:M/Au:N/C:N/I:P/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) Help Desk versions 2.4.x through 2.4.12 Open Ticket Request System (OTRS) Help Desk versions 3.0.x through 3.0.14 Open Ticket Request System (OTRS) Help Desk versions 3.1.x through 3.1.8 OTRS ITSM versions 2.1.x through 2.1.4 OTRS ITSM versions 3.0.x through 3.0.5 OTRS ITSM versions 3.1.x through 3.1.5

Description The issue allows remote attackers to inject arbitrary web script or HTML via an e-mail message body. This can be achieved with a Cascading Style Sheets (CSS) expression property in the STYLE attribute of an arbitrary element or with UTF-7 text in an HTTP-EQUIV="CONTENT-TYPE" META element. The vulnerability may lead to a disruption of protected information integrity and can be exploited remotely.

Recommendations For Open Ticket Request System (OTRS) Help Desk versions 2.4.x through 2.4.12, update to version 2.4.13 or later. For Open Ticket Request System (OTRS) Help Desk versions 3.0.x through 3.0.14, update to version 3.0.15 or later. For Open Ticket Request System (OTRS) Help Desk versions 3.1.x through 3.1.8, update to version 3.1.9 or later. For OTRS ITSM versions 2.1.x through 2.1.4, update to version 2.1.5 or later. For OTRS ITSM versions 3.0.x through 3.0.5, update to version 3.0.6 or later. For OTRS ITSM versions 3.1.x through 3.1.5, update to version 3.1.6 or later.

Exploit

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

BDU:2015-03028

CVE-2012-2582

DSA-2536-1

OPENSUSE-SU-2024:10073-1

Affected Products

Otrs Help Desk

Otrs Itsm

References · 30

• 🔥 http://kb.cert.org/vuls/id/582879 · Exploit
• 🔥 https://exploit-db.com/exploits/20359 · Exploit
• https://osv.dev/vulnerability/DEBIAN-CVE-2012-2582 · Vendor Advisory
• http://otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-01 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2024:10073-1 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2012-2582 · Vendor Advisory
• http://lists.opensuse.org/opensuse-updates/2012-09/msg00024.html · Vendor Advisory
• http://debian.org/security/2012/dsa-2536 · Vendor Advisory
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2012-2582 · Security Note
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2012-4600 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2012-2582 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2012-2582 · Security Note
• https://bdu.fstec.ru/vul/2015-03028 · Security Note
• https://suse.com/security/cve/CVE-2014-9324 · Note
• http://secunia.com/advisories/50513 · Note