PT-2014-4199 · Otrs+1 · Otrs+1

Published 2014-02-04 · Updated 2016-06-02 · CVE-2014-1471

Positive Technologies (AI Summary)

CVSS v2.0

7.5

High

Base vector

AV:N/AC:L/Au:N/C:P/I:P/A:P

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 3.1.x through 3.1.18 Open Ticket Request System (OTRS) versions 3.2.x through 3.2.13 Open Ticket Request System (OTRS) versions 3.3.x through 3.3.3

Description A SQL injection issue exists in the StateGetStatesByType function in Kernel/System/State.pm. This allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL.

Recommendations For OTRS versions 3.1.x through 3.1.18, update to version 3.1.19 or later. For OTRS versions 3.2.x through 3.2.13, update to version 3.2.14 or later. For OTRS versions 3.3.x through 3.3.3, update to version 3.3.4 or later.

Fix

RCE

SQL injection

Weakness Enumeration

CWE-89

Related Identifiers

ALT-PU-2014-1279

CVE-2014-1471

DSA-2867-1

MGASA-2014-0094

Affected Products

Alt Linux

Otrs

References · 42

• https://github.com/OTRS/otrs/commit/2997b36a7c84e933c4b025930cabe93efc4d261d · Patch
• https://github.com/OTRS/otrs/commit/0680603a07b8dc37c2ddca6ff14e0236babefc82 · Patch
• https://github.com/OTRS/otrs/commit/c4ec9205bde9c49770ddad94c1a980c006164949 · Patch
• http://secunia.com/advisories/56655 · Vendor Advisory
• http://secunia.com/advisories/56644 · Vendor Advisory
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2013-4718 · Security Note
• https://errata.altlinux.org/ALT-PU-2014-1279 · Vendor Advisory
• https://osv.dev/vulnerability/MGASA-2014-0094 · Vendor Advisory
• http://debian.org/security/2014/dsa-2867 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2014-1471 · Vendor Advisory
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2013-4717 · Security Note
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2014-1695 · Security Note
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2013-4088 · Security Note
• http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2013-3551 · Security Note
• https://otrs.com/security-advisory-2014-02-sql-injection-issue · Vendor Advisory