PT-2015-5316 · Zoho · Manageengine Servicedesk Plus

Muhammad Ahmed Siddiqui · Published 2015-02-04 · Updated 2018-10-09 · CVE-2015-1480

Positive Technologies (AI Summary)

CVSS v2.0

4.0

Medium

Base vector

AV:N/AC:L/Au:S/C:P/I:N/A:N

Name of the Vulnerable Software and Affected Versions ManageEngine ServiceDesk Plus versions prior to 9.0 build 9031

Description The issue allows remote authenticated users to obtain sensitive ticket information. This can be achieved through various means, including a getTicketData action to the "servlet/AJaxServlet" endpoint, or direct requests to the "swf/flashreport.swf", "reports/flash/details.jsp", or "reports/CreateReportTable.jsp" endpoints.

Recommendations For versions prior to 9.0 build 9031, update to version 9.0 build 9031 or later to resolve the issue. As a temporary workaround, consider restricting access to the "servlet/AJaxServlet" endpoint and the "swf/flashreport.swf", "reports/flash/details.jsp", and "reports/CreateReportTable.jsp" pages to minimize the risk of exploitation.

Exploit

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

CVE-2015-1480

Affected Products

Manageengine Servicedesk Plus

References · 9

• 🔥 http://packetstormsecurity.com/files/130081/ManageEngine-ServiceDesk-Plus-9.0-Privilege-Escalation.html · Exploit
• 🔥 https://exploit-db.com/exploits/35904 · Exploit
• 🔥 http://rewterz.com/vulnerabilities/manageengine-servicedesk-plus-user-privileges-management-vulnerability · Exploit
• 🔥 http://exploit-db.com/exploits/35904 · Exploit
• http://manageengine.com/products/service-desk/readme-9.0.html · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2015-1480 · Security Note
• http://securityfocus.com/bid/72302 · Note
• http://osvdb.org/show/osvdb/117499 · Note
• http://securityfocus.com/archive/1/534538/100/0/threaded · Note