PT-2015-6041 · Sysaid · Sysaid Help Desk

Pedro Ribeiro · Published 2015-06-08 · Updated 2018-10-09 · CVE-2015-2997

Positive Technologies (AI Summary)

CVSS v2.0

5.0

Medium

Base vector

AV:N/AC:L/Au:N/C:P/I:N/A:N

Name of the Vulnerable Software and Affected Versions SysAid Help Desk versions prior to 15.2

Description The issue allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to the getAgentLogFile endpoint. This can be achieved by providing a large directory traversal sequence, which reveals the installation path in an error message.

Recommendations For versions prior to 15.2, update to version 15.2 or later to resolve the issue. As a temporary workaround, consider restricting access to the getAgentLogFile endpoint to minimize the risk of exploitation. Avoid using the accountid parameter with invalid values in the affected endpoint until the issue is resolved.

Exploit

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

CVE-2015-2997

Affected Products

Sysaid Help Desk

References · 9

• 🔥 https://github.com/rapid7/metasploit-framework/blob/master/modules/auxiliary/admin/http/sysaid_file_download.rb · Exploit
• 🔥 http://seclists.org/fulldisclosure/2015/Jun/8 · Exploit
• 🔥 https://exploit-db.com/exploits/43885 · Exploit
• 🔥 http://packetstormsecurity.com/files/132138/SysAid-Help-Desk-14.4-Code-Execution-Denial-Of-Service-Traversal-SQL-Injection.html · Exploit
• https://nvd.nist.gov/vuln/detail/CVE-2015-2997 · Security Note
• https://sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk · Vendor Advisory
• http://securityfocus.com/archive/1/535679/100/0/threaded · Note
• https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2015-2997 · Note
• http://securityfocus.com/bid/75038 · Note