PT-2015-6043 · Sysaid · Sysaid Help Desk

Pedro Ribeiro · Published 2015-06-08 · Updated 2018-10-09 · CVE-2015-2999

Positive Technologies (AI Summary)

CVSS v2.0

6.5

Medium

Base vector

AV:N/AC:L/Au:S/C:P/I:P/A:P

Name of the Vulnerable Software and Affected Versions SysAid Help Desk versions prior to 15.2

Description The issue allows remote administrators to execute arbitrary SQL commands. This can be achieved through various means, including the groupFilter parameter in an AssetDetails report to "/genericreport", the customSQL parameter in a TopAdministratorsByAverageTimer report or an ActiveRequests report to "/genericreport", the dir parameter to HelpDesk.jsp, or the grantSQL parameter to RFCGantt.jsp.

Recommendations For versions prior to 15.2, update to version 15.2 or later to resolve the issue. As a temporary workaround, consider restricting access to the vulnerable parameters, such as groupFilter, customSQL, dir, and grantSQL, until a patch is available. Avoid using these parameters in the affected API endpoints and JSP files until the issue is resolved.

Exploit

Fix

SQL injection

Weakness Enumeration

CWE-89

Related Identifiers

CVE-2015-2999

Affected Products

Sysaid Help Desk

References · 8

• 🔥 http://seclists.org/fulldisclosure/2015/Jun/8 · Exploit
• 🔥 https://exploit-db.com/exploits/43885 · Exploit
• 🔥 http://packetstormsecurity.com/files/132138/SysAid-Help-Desk-14.4-Code-Execution-Denial-Of-Service-Traversal-SQL-Injection.html · Exploit
• https://nvd.nist.gov/vuln/detail/CVE-2015-2999 · Security Note
• https://sysaid.com/blog/entry/sysaid-15-2-your-voice-your-service-desk · Vendor Advisory
• https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2015-2999 · Note
• http://securityfocus.com/archive/1/535679/100/0/threaded · Note
• http://securityfocus.com/bid/75038 · Note