PT-2016-6711 · Otrs · Otrs

Published 2016-09-17 · Updated 2016-11-28 · CVE-2016-5843

Positive Technologies (AI Summary)

CVSS v3.1

9.4

Critical

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 2.x through 2.3.5 Open Ticket Request System (OTRS) versions 4.x through 4.0.4 Open Ticket Request System (OTRS) versions 5.x through 5.0.4

Description The issue allows remote attackers to execute arbitrary SQL commands via crafted search parameters, potentially leading to unauthorized data access or modification.

Recommendations For versions 2.x through 2.3.5, update to version 2.3.6 or later. For versions 4.x through 4.0.4, update to version 4.0.5 or later. For versions 5.x through 5.0.4, update to version 5.0.5 or later.

Fix

SQL injection

Weakness Enumeration

CWE-89

Related Identifiers

CVE-2016-5843

Affected Products

Otrs

References · 9

• https://github.com/OTRS/FAQ/commit/b805703e7b7725d1f3040bb626a4c4dd845ee9e3 · Patch
• https://github.com/OTRS/FAQ/commit/8c9d63bd0297adda760330805c31afc130861557 · Patch
• https://github.com/OTRS/FAQ/commit/3700f75c67f6ed1d39bc213445c6d12a458e1af9 · Patch
• https://osv.dev/vulnerability/CVE-2016-5843 · Vendor Advisory
• https://osv.dev/vulnerability/ALPINE-CVE-2016-5843 · Vendor Advisory
• https://otrs.com/security-advisory-2016-01-security-update-otrs-faq-package · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2016-5843 · Security Note
• https://security.alpinelinux.org/vuln/CVE-2016-5843 · Note
• http://securityfocus.com/bid/93019 · Note