PT-2017-14599 · Otrs+1 · Otrs+1

Published 2017-12-08 · Updated 2019-11-25 · CVE-2017-16854

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 3.3.20 and earlier Open Ticket Request System (OTRS) versions 4.0.26 and earlier Open Ticket Request System (OTRS) versions 5.0.24 and earlier Open Ticket Request System (OTRS) versions 6.0.1 and earlier

Description The issue allows an attacker who is logged in as a customer to disclose internal article information of their customer tickets using the ticket search form.

Recommendations For versions 3.3.20 and earlier, update to a version later than 3.3.20. For versions 4.0.26 and earlier, update to a version later than 4.0.26. For versions 5.0.24 and earlier, update to a version later than 5.0.24. For versions 6.0.1 and earlier, update to a version later than 6.0.1.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

ALT-PU-2019-3068

ALT-PU-2019-3183

CVE-2017-16854

DLA-1212-1

DSA-4066-1

Affected Products

Alt Linux

Otrs

References · 12

• https://osv.dev/vulnerability/DEBIAN-CVE-2017-16854 · Vendor Advisory
• https://osv.dev/vulnerability/DSA-4066-1 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2017-16854 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2017-16854 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2017-16854 · Vendor Advisory
• https://debian.org/security/2017/dsa-4066 · Vendor Advisory
• https://ubuntu.com/security/CVE-2017-16854 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2017-16854 · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2017-16854 · Vendor Advisory
• https://otrs.com/security-advisory-2017-08-security-update-otrs-framework · Note
• https://lists.debian.org/debian-lts-announce/2017/12/msg00015.html · Note
• https://bugs.otrs.org/show_bug.cgi?id=13347 · Note