PT-2017-18831 · Otrs · Open Ticket Request System

Code16 · Published 2017-05-29 · Updated 2017-11-24 · CVE-2017-9299

Positive Technologies (AI Summary)

CVSS v3.1

6.1

Medium

Base vector

AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions prior to 3.3.20

Description The issue concerns a Cross-Site Scripting (XSS) attack. Specifically, it affects index.pl requests with the Action=AgentStats parameter. The vulnerability can be exploited through the OrderBy and Direction parameters, allowing for XSS attacks, as demonstrated by OrderBy=[XSS] and Direction=[XSS].

Recommendations For versions prior to 3.3.20, update to version 3.3.20 or later to resolve the issue. As a temporary workaround, consider restricting access to the index.pl endpoint with the Action=AgentStats parameter to minimize the risk of exploitation. Avoid using the OrderBy and Direction parameters in the affected API endpoint until the issue is resolved.

Exploit

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

CVE-2017-9299

Affected Products

Open Ticket Request System

References · 6

• 🔥 http://code610.blogspot.com/2017/05/turnkey-feat-otrs.html · Exploit
• https://osv.dev/vulnerability/CVE-2017-9299 · Vendor Advisory
• https://ubuntu.com/security/CVE-2017-9299 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2017-9299 · Security Note
• https://nvd.nist.gov/vuln/detail/CVE-2017-9299 · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2017-9299 · Vendor Advisory