PT-2018-12603 · Otrs+1 · Otrs+1

Francesco Sirocco · Published 2018-08-03 · Updated 2019-10-03 · CVE-2018-14593

Positive Technologies (AI Summary)

CVSS v3.1

8.8

High

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 4.0.x through 4.0.30 Open Ticket Request System (OTRS) versions 5.0.x through 5.0.28 Open Ticket Request System (OTRS) versions 6.0.x through 6.0.9

Description An issue was discovered that allows an attacker who is logged in as an agent to escalate their privileges by accessing a specially crafted URL.

Recommendations For versions 4.0.x through 4.0.30, update to a version that contains a fix for this issue. For versions 5.0.x through 5.0.28, update to a version that contains a fix for this issue. For versions 6.0.x through 6.0.9, update to a version that contains a fix for this issue.

Fix

Related Identifiers

CVE-2018-14593

DLA-1473-1

DSA-4317-1

OPENSUSE-SU-2018_3005-1

Affected Products

Otrs

Suse

References · 13

• https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/?lang=de · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2018-14593 · Security Note
• https://osv.dev/vulnerability/DEBIAN-CVE-2018-14593 · Vendor Advisory
• https://osv.dev/vulnerability/DSA-4317-1 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2018-14593 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2018-14593 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2018-14593 · Vendor Advisory
• https://ubuntu.com/security/CVE-2018-14593 · Vendor Advisory
• https://debian.org/security/2018/dsa-4317 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2018-14593 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-1473-1 · Vendor Advisory
• https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework · Note
• https://lists.debian.org/debian-lts-announce/2018/08/msg00021.html · Note