PT-2018-13631 · Otrs+1 · Otrs+1

Fabien Arnoux · Published 2018-09-26 · Updated 2018-11-21 · CVE-2018-16587

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 4.0.x through 4.0.31 Open Ticket Request System (OTRS) versions 5.0.x through 5.0.29 Open Ticket Request System (OTRS) versions 6.0.x through 6.0.10

Description An issue exists where an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.

Recommendations For OTRS versions 4.0.x through 4.0.31, update to version 4.0.32 or later. For OTRS versions 5.0.x through 5.0.29, update to version 5.0.30 or later. For OTRS versions 6.0.x through 6.0.10, update to version 6.0.11 or later.

Fix

RCE

Weakness Enumeration

CWE-20

Related Identifiers

CVE-2018-16587

DLA-1521-1

DSA-4317-1

OPENSUSE-SU-2018_3005-1

Affected Products

Otrs

Suse

References · 15

• https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711 · Patch
• https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01 · Patch
• https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843 · Patch
• https://nvd.nist.gov/vuln/detail/CVE-2018-16587 · Security Note
• https://osv.dev/vulnerability/DLA-1521-1 · Vendor Advisory
• https://osv.dev/vulnerability/DSA-4317-1 · Vendor Advisory
• https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2018-16587 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2018-16587 · Vendor Advisory
• https://ubuntu.com/security/CVE-2018-16587 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2018-16587 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2018-16587 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2018-16587 · Security Note
• https://debian.org/security/2018/dsa-4317 · Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2018/09/msg00033.html · Note