PT-2018-13800 · Zoho · Zoho Manageengine Supportcenter Plus

Published 2018-09-21 · Updated 2018-11-09 · CVE-2018-16965

Positive Technologies (AI Summary)

CVSS v3.1

6.1

Medium

Base vector

AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions Zoho ManageEngine SupportCenter Plus versions prior to 8.1 Build 8109

Description The issue concerns HTML Injection and Stored XSS. It can be exploited via the /ServiceContractDef.do contractName parameter.

Recommendations For versions prior to 8.1 Build 8109, update to version 8.1 Build 8109 or later to resolve the issue. As a temporary workaround, consider restricting access to the /ServiceContractDef.do endpoint or avoiding the use of the contractName parameter until the update is applied.

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

CVE-2018-16965

Affected Products

Zoho Manageengine Supportcenter Plus

References · 4

• https://nvd.nist.gov/vuln/detail/CVE-2018-16965 · Security Note
• https://osv.dev/vulnerability/CVE-2018-16965 · Vendor Advisory
• https://pitstop.manageengine.com/portal/community/topic/supportcenter-plus-version-8-1-build-8109-released · Vendor Advisory
• http://packetstormsecurity.com/files/149438/ManageEngine-SupportCenter-Plus-8.1.0-Cross-Site-Scripting.html · Note