PT-2019-10242 · Otrs · Otrs

Published 2019-03-13 · Updated 2019-03-18 · CVE-2018-20800

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System (OTRS) versions 5.0.31 and 6.0.13

Description: An issue in Open Ticket Request System (OTRS) can cause data loss in the agent preferences table for users who update to the specified versions.

Recommendations: For version 5.0.31, update to a version that includes a fix for this issue to prevent data loss. For version 6.0.13, update to a version that includes a fix for this issue to prevent data loss.

Fix

RCE

Weakness Enumeration

CWE-20

Related Identifiers

CVE-2018-20800

Affected Products

Otrs

References · 8

• https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2018-20800 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2018-20800 · Vendor Advisory
• https://ubuntu.com/security/CVE-2018-20800 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2018-20800 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2018-20800 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2018-20800 · Security Note
• https://nvd.nist.gov/vuln/detail/CVE-2018-20800 · Security Note