PT-2019-11414 · Otrs+2 · Otrs+2

Published 2019-05-21 · Updated 2023-01-20 · CVE-2019-10067

Positive Technologies (AI Summary)

CVSS v3.1

5.4

Medium

Base vector

AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System (OTRS) versions 7.x through 7.0.6 Open Ticket Request System (OTRS) Community Edition versions 5.0.x through 5.0.35 Open Ticket Request System (OTRS) Community Edition versions 6.0.x through 6.0.17

Description: An issue was discovered in Open Ticket Request System (OTRS) where an attacker who is logged into OTRS as an agent user with appropriate permissions may manipulate the URL to cause execution of JavaScript in the context of OTRS.

Recommendations: For versions 7.x through 7.0.6, update to a version outside of this range to mitigate the risk. For Community Edition versions 5.0.x through 5.0.35, update to a version outside of this range to mitigate the risk. For Community Edition versions 6.0.x through 6.0.17, update to a version outside of this range to mitigate the risk. As a temporary workaround, consider restricting URL manipulation capabilities for agent users until a patch is available.

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

ALT-PU-2019-3068

ALT-PU-2019-3183

CVE-2019-10067

OPENSUSE-SU-2020:0551-1

OPENSUSE-SU-2020:1475-1

OPENSUSE-SU-2020:1509-1

OPENSUSE-SU-2020_0551-1

OPENSUSE-SU-2020_1475-1

Affected Products

Alt Linux

Otrs

Suse

References · 50

• https://osv.dev/vulnerability/UBUNTU-CVE-2019-10067 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:1509-1 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2019-10067 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2019-10067 · Security Note
• https://ubuntu.com/security/CVE-2019-10067 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2019-10067 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:1475-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-10067 · Security Note
• https://osv.dev/vulnerability/openSUSE-SU-2020:0551-1 · Vendor Advisory
• https://community.otrs.com/security-advisory-2019-05-security-update-for-otrs-framework · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2019-10067 · Vendor Advisory
• https://bugzilla.suse.com/1137615 · Note