PT-2019-12716 · Otrs+2 · Otrs+3

Matthias Terlinde · Published 2019-06-11 · Updated 2023-08-31 · CVE-2019-12248

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 7.0.x through 7.0.7 Open Ticket Request System (OTRS) Community Edition versions 6.0.x through 6.0.19 Open Ticket Request System (OTRS) Community Edition versions 5.0.x through 5.0.36

Description An issue was discovered in Open Ticket Request System (OTRS) where an attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources.

Recommendations For Open Ticket Request System (OTRS) versions 7.0.x through 7.0.7, update to a version outside of this range to mitigate the risk. For Open Ticket Request System (OTRS) Community Edition versions 6.0.x through 6.0.19, update to a version outside of this range to mitigate the risk. For Open Ticket Request System (OTRS) Community Edition versions 5.0.x through 5.0.36, update to a version outside of this range to mitigate the risk. As a temporary workaround, consider restricting the ability of agent users to quote emails from untrusted sources until a patch is available.

Fix

Related Identifiers

ALT-PU-2019-3068

ALT-PU-2019-3183

CVE-2019-12248

DLA-1816-1

DLA-1877-1

DLA-3551-1

OPENSUSE-SU-2020:0551-1

OPENSUSE-SU-2020:1475-1

OPENSUSE-SU-2020:1509-1

OPENSUSE-SU-2020_0551-1

OPENSUSE-SU-2020_1475-1

Affected Products

Alt Linux

Otrs

Otrs Community Edition

Suse

References · 56

• https://osv.dev/vulnerability/openSUSE-SU-2020:1509-1 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-3551-1 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2019-12248 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2019-12248 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2019-12248 · Security Note
• https://osv.dev/vulnerability/DLA-1816-1 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2019-12248 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-1877-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:1475-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html · Vendor Advisory
• https://ubuntu.com/security/CVE-2019-12248 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-12248 · Security Note
• https://osv.dev/vulnerability/openSUSE-SU-2020:0551-1 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2019-12248 · Vendor Advisory