PT-2019-19009 · Zoho · Manageengine Servicedesk Plus

Published 2019-02-17 · Updated 2020-08-24 · CVE-2019-8395

Positive Technologies (AI Summary)

CVSS v3.1

9.8

Critical

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Name of the Vulnerable Software and Affected Versions Zoho ManageEngine ServiceDesk Plus versions prior to 10.0 build 10007

Description An Insecure Direct Object Reference (IDOR) issue exists, which can be exploited via an attachment to a request. This allows unauthorized access to sensitive information.

Recommendations For versions prior to 10.0 build 10007, update to version 10.0 build 10007 or later to resolve the issue.

Fix

Path traversal

Weakness Enumeration

CWE-706

CWE-22

Related Identifiers

CVE-2019-8395

Affected Products

Manageengine Servicedesk Plus

References · 3

• https://osv.dev/vulnerability/CVE-2019-8395 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-8395 · Security Note
• https://manageengine.com/products/service-desk/readme.html · Vendor Advisory