PT-2019-19844 · Otrs+2 · Otrs+2

Published 2019-03-13 · Updated 2022-05-03 · CVE-2019-9752

Positive Technologies (AI Summary)

CVSS v3.1

5.4

Medium

Base vector

AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 5.x through 5.0.33 Open Ticket Request System (OTRS) versions 6.x through 6.0.15 Open Ticket Request System (OTRS) versions 7.x through 7.0.3

Description An issue was discovered in Open Ticket Request System (OTRS) where an attacker who is logged into OTRS as an agent or a customer user may upload a carefully crafted resource in order to cause execution of JavaScript in the context of OTRS. This is related to Content-type mishandling in Kernel/Modules/PictureUpload.pm.

Recommendations For versions 5.x through 5.0.33, update to version 5.0.34 or later. For versions 6.x through 6.0.15, update to version 6.0.16 or later. For versions 7.x through 7.0.3, update to version 7.0.4 or later.

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

ALT-PU-2019-3068

ALT-PU-2019-3183

CVE-2019-9752

DLA-1721-1

OPENSUSE-SU-2020:0551-1

OPENSUSE-SU-2020:1475-1

OPENSUSE-SU-2020:1509-1

OPENSUSE-SU-2020_0551-1

OPENSUSE-SU-2020_1475-1

Affected Products

Alt Linux

Otrs

Suse

References · 52

• https://osv.dev/vulnerability/openSUSE-SU-2020:1509-1 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-1721-1 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2019-9752 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2019-9752 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2019-9752 · Security Note
• https://osv.dev/vulnerability/DEBIAN-CVE-2019-9752 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:1475-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:0551-1 · Vendor Advisory
• https://ubuntu.com/security/CVE-2019-9752 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-9752 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2019-9752 · Vendor Advisory
• https://community.otrs.com/security-advisory-2019-01-security-update-for-otrs-framework · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html · Vendor Advisory