PT-2019-19923 · Otrs+2 · Otrs+2

Published 2019-05-03 · Updated 2023-01-20 · CVE-2019-9892

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 5.x through 5.0.34 Open Ticket Request System (OTRS) versions 6.x through 6.0.17 Open Ticket Request System (OTRS) versions 7.x through 7.0.6

Description An issue was discovered in Open Ticket Request System (OTRS) where an attacker logged in as an agent user with appropriate permissions may import carefully crafted Report Statistics XML to read arbitrary files on the OTRS filesystem.

Recommendations For versions 5.x through 5.0.34, update to a version later than 5.0.34 to resolve the issue. For versions 6.x through 6.0.17, update to a version later than 6.0.17 to resolve the issue. For versions 7.x through 7.0.6, update to a version later than 7.0.6 to resolve the issue. As a temporary workaround, consider restricting the import of Report Statistics XML for agent users until a patch is available.

Fix

Weakness Enumeration

CWE-91

Related Identifiers

ALT-PU-2019-3068

ALT-PU-2019-3183

CVE-2019-9892

DLA-1774-1

OPENSUSE-SU-2020:0551-1

OPENSUSE-SU-2020:1475-1

OPENSUSE-SU-2020:1509-1

OPENSUSE-SU-2020_0551-1

OPENSUSE-SU-2020_1475-1

Affected Products

Alt Linux

Otrs

Suse

References · 52

• https://osv.dev/vulnerability/openSUSE-SU-2020:1509-1 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-1774-1 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-9892 · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2019-9892 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2019-9892 · Security Note
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:1475-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2019-9892 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2019-9892 · Vendor Advisory
• https://ubuntu.com/security/CVE-2019-9892 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2019-9892 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:0551-1 · Vendor Advisory
• https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html · Vendor Advisory