PT-2019-8786 · Otrs · Otrs

Published 2019-07-08 · Updated 2023-01-31 · CVE-2018-11563

Positive Technologies (AI Summary)

CVSS v2.0

4.9

Medium

Base vector

AV:N/AC:M/Au:S/C:P/I:P/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 6.0.x through 6.0.7

Description An issue was discovered where a carefully constructed email could be used to inject and execute arbitrary stylesheet or JavaScript code in a logged-in customer's browser in the context of the OTRS customer panel application.

Recommendations For versions 6.0.x through 6.0.7, consider disabling the execution of external stylesheets and JavaScript code in the customer panel application until a patch is available. Restrict access to the customer panel to minimize the risk of exploitation. Avoid using potentially malicious email content in the affected application until the issue is resolved. At the moment, there is no information about a newer version that contains a fix for this vulnerability.

Related Identifiers

CVE-2018-11563

DLA-1877-1

Affected Products

Otrs

References · 15

• https://osv.dev/vulnerability/CVE-2018-11563 · Vendor Advisory
• https://otrs.com/category/release-and-security-notes-en · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2018-11563 · Vendor Advisory
• https://community.otrs.com/security-advisory-2018-02-security-update-for-otrs-framework · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2018-11563 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2018-11563 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2018-11563 · Security Note
• https://osv.dev/vulnerability/DEBIAN-CVE-2018-11563 · Vendor Advisory
• https://ubuntu.com/security/CVE-2018-11563 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-1877-1 · Vendor Advisory
• https://lists.otrs.org/pipermail/announce/2018/000720.html · Vendor Advisory
• https://github.com/OTRS/otrs/commit/50861a2a1183a07daf99cc2e71395e79f022338f · Note
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html · Note
• https://t.me/cvenotify/299 · Telegram Post
• https://t.me/cibsecurity/5385 · Telegram Post