PT-2020-10315 · Solarwinds · Solarwinds Web Help Desk

Published 2020-04-27 · Updated 2021-07-21 · CVE-2019-20002

Positive Technologies (AI Summary)

CVSS v3.1

7.8

High

Base vector

AV:L/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

Name of the Vulnerable Software and Affected Versions SolarWinds WebHelpDesk version 12.7.1

Description The issue exists in the export feature of SolarWinds WebHelpDesk, where a low-privileged user can inject a formula via the Subject field of a help request form. This formula is then mishandled when an admin user exports data using the TicketActions/view?tab=group TSV export feature.

Recommendations For SolarWinds WebHelpDesk version 12.7.1, consider restricting access to the export feature until a fix is available, or avoid using the Subject field in help request forms to prevent potential formula injection. At the moment, there is no information about a newer version that contains a fix for this vulnerability.

Exploit

RCE

Weakness Enumeration

CWE-1236

Related Identifiers

CVE-2019-20002

Affected Products

Solarwinds Web Help Desk

References · 5

• 🔥 https://medium.com/@ayaan.saikia91/formula-injection-vulnerability-on-solarwinds-webhelpdesk-12-7-1-37569cd4cdc1 · Exploit
• https://nvd.nist.gov/vuln/detail/CVE-2019-20002 · Security Note
• https://osv.dev/vulnerability/CVE-2019-20002 · Vendor Advisory
• https://medium.com/%40ayaan.saikia91/formula-injection-vulnerability-on-solarwinds-webhelpdesk-12-7-1-37569cd4cdc1 · Note
• https://t.me/cvenotify/3237 · Telegram Post