PT-2020-15044 · Otrs+1 · Otrs+2

Published 2020-01-10 · Updated 2023-08-31 · CVE-2020-1767

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions OTRS Community Edition versions 6.0.24 and prior versions OTRS versions 7.0.13 and prior versions

Description The issue allows one agent to send a message in the name of another agent, without the customer being aware of the change. This is possible because an agent can open a draft saved by another agent, modify the text, and send it under the original agent's name.

Recommendations For OTRS Community Edition versions 6.0.24 and prior versions, update to a version newer than 6.0.24 to resolve the issue. For OTRS versions 7.0.13 and prior versions, update to a version newer than 7.0.13 to resolve the issue.

Fix

Related Identifiers

ALT-PU-2020-2649

ALT-PU-2020-2748

CVE-2020-1767

DLA-2079-1

DLA-3551-1

Affected Products

Alt Linux

Otrs

Otrs Community Edition

References · 12

• https://cve.org/CVERecord?id=CVE-2020-1767 · Security Note
• https://nvd.nist.gov/vuln/detail/CVE-2020-1767 · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2020-1767 · Vendor Advisory
• https://ubuntu.com/security/CVE-2020-1767 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2020-1767 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-2079-1 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2020-1767 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-3551-1 · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2020-03 · Vendor Advisory
• https://security-tracker.debian.org/tracker/CVE-2020-1767 · Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html · Note
• https://lists.debian.org/debian-lts-announce/2020/01/msg00027.html · Note