PT-2020-15053 · Otrs+1 · Otrs+2

Marvin Voormann · Published 2020-07-20 · Updated 2023-08-31 · CVE-2020-1776

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Name of the Vulnerable Software and Affected Versions OTRS Community Edition versions 6.0.28 and prior OTRS versions 7.0.18 and prior OTRS versions 8.0.4 and prior

Description The issue occurs when an agent user is renamed or set to invalid, and the session belonging to the user remains active. Although the session cannot be used to access ticket data if the agent is invalid, it still poses a problem.

Recommendations For OTRS Community Edition versions 6.0.28 and prior, update to a version later than 6.0.28. For OTRS versions 7.0.18 and prior, update to a version later than 7.0.18. For OTRS versions 8.0.4 and prior, update to a version later than 8.0.4.

Fix

Insufficient Session Expiration

Weakness Enumeration

CWE-613

Related Identifiers

ALT-PU-2020-2649

ALT-PU-2020-2748

CVE-2020-1776

DLA-3551-1

Affected Products

Alt Linux

Otrs

Otrs Community Edition

References · 10

• https://osv.dev/vulnerability/CVE-2020-1776 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2020-1776 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2020-1776 · Security Note
• https://osv.dev/vulnerability/DLA-3551-1 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2020-1776 · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2020-13 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2020-1776 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2020-1776 · Vendor Advisory
• https://ubuntu.com/security/CVE-2020-1776 · Vendor Advisory
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html · Note