PT-2020-15054 · Otrs · Otrs

László Gyaraki · Published 2020-10-15 · Updated 2021-10-19 · CVE-2020-1777

Positive Technologies (AI Summary)

CVSS v3.1

5.3

Medium

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Name of the Vulnerable Software and Affected Versions OTRS versions 7.0.21 and prior, 8.0.6 and prior

Description The issue affects the system's ability to mask real agent names, revealing them in certain parts of the external interface and in chat transcriptions inside tickets.

Recommendations For OTRS versions 7.0.21 and prior, update to a version later than 7.0.21 to resolve the issue. For OTRS versions 8.0.6 and prior, update to a version later than 8.0.6 to resolve the issue.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

CVE-2020-1777

Affected Products

Otrs

References · 3

• https://nvd.nist.gov/vuln/detail/CVE-2020-1777 · Security Note
• https://osv.dev/vulnerability/CVE-2020-1777 · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2020-15 · Vendor Advisory