PT-2020-7445 · Otrs+2 · Otrs+2

Published 2013-07-01 · Updated 2024-06-15 · CVE-2013-3551

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System (OTRS) versions 3.0.x through 3.0.19 Open Ticket Request System (OTRS) versions 3.1.x through 3.1.15 Open Ticket Request System (OTRS) versions 3.2.x through 3.2.6 OTRS ITSM versions 3.0.x through 3.0.7 OTRS ITSM versions 3.1.x through 3.1.8 OTRS ITSM versions 3.2.x through 3.2.4

Description: The issue allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. This is due to the improper restriction of tickets in the Kernel/Modules/AgentTicketPhone.pm module.

Recommendations: For Open Ticket Request System (OTRS) versions 3.0.x through 3.0.19, update to version 3.0.20 or later. For Open Ticket Request System (OTRS) versions 3.1.x through 3.1.15, update to version 3.1.16 or later. For Open Ticket Request System (OTRS) versions 3.2.x through 3.2.6, update to version 3.2.7 or later. For OTRS ITSM versions 3.0.x through 3.0.7, update to version 3.0.8 or later. For OTRS ITSM versions 3.1.x through 3.1.8, update to version 3.1.9 or later. For OTRS ITSM versions 3.2.x through 3.2.4, update to version 3.2.5 or later.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

ALT-PU-2014-1279

CVE-2013-3551

DSA-2696-1

MGASA-2013-0196

OPENSUSE-SU-2024:10073-1

Affected Products

Alt Linux

Otrs

Otrs Itsm

References · 32

• https://osv.dev/vulnerability/DEBIAN-CVE-2013-3551 · Vendor Advisory
• https://advisories.mageia.org/MGASA-2013-0196.html · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2013-3551 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2013-3551 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2013-3551 · Vendor Advisory
• https://ubuntu.com/security/CVE-2013-3551 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2013-3551 · Security Note
• https://osv.dev/vulnerability/MGASA-2013-0196 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2013-3551 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2024:10073-1 · Vendor Advisory
• https://suse.com/security/cve/CVE-2013-2625 · Note
• https://suse.com/security/cve/CVE-2013-4088 · Note
• https://suse.com/security/cve/CVE-2012-4751 · Note
• https://suse.com/security/cve/CVE-2014-1695 · Note
• http://otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-03 · Note