PT-2020-7477 · Otrs+1 · Otrs+1

Published 2013-07-01 · Updated 2024-06-15 · CVE-2013-4088

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Name of the Vulnerable Software and Affected Versions: Open Ticket Request System (OTRS) versions 3.0.x through 3.0.20 Open Ticket Request System (OTRS) versions 3.1.x through 3.1.16 Open Ticket Request System (OTRS) versions 3.2.x through 3.2.7

Description: The issue allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism. This occurs because the Kernel/Modules/AgentTicketWatcher.pm module does not properly restrict tickets.

Recommendations: For versions 3.0.x through 3.0.20, update to version 3.0.21 or later. For versions 3.1.x through 3.1.16, update to version 3.1.17 or later. For versions 3.2.x through 3.2.7, update to version 3.2.8 or later.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

ALT-PU-2014-1279

CVE-2013-4088

DSA-2712-1

MGASA-2013-0196

OPENSUSE-SU-2024:10073-1

Affected Products

Alt Linux

Otrs

References · 34

• https://nvd.nist.gov/vuln/detail/CVE-2013-4088 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2013-4088 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2013-4088 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2013-4088 · Vendor Advisory
• https://advisories.mageia.org/MGASA-2013-0196.html · Security Note
• https://ubuntu.com/security/CVE-2013-4088 · Vendor Advisory
• https://osv.dev/vulnerability/MGASA-2013-0196 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2013-4088 · Security Note
• https://osv.dev/vulnerability/CVE-2013-4088 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2024:10073-1 · Vendor Advisory
• https://suse.com/security/cve/CVE-2013-2625 · Note
• https://suse.com/security/cve/CVE-2013-4088 · Note
• https://suse.com/security/cve/CVE-2012-4751 · Note
• https://suse.com/security/cve/CVE-2014-1695 · Note
• https://bugs.gentoo.org/show_bug.cgi?id=CVE-2013-4088 · Note