PT-2020-9047 · Otrs · Otrs

Laszlo Gyaraki · Published 2020-03-10 · Updated 2020-08-24 · CVE-2019-10065

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 7.0 through 7.0.6

Description An issue in OTRS allows an attacker who is logged in as a customer user to disclose information from internal FAQ articles using the search result screens.

Recommendations For OTRS versions 7.0 through 7.0.6, consider restricting access to the search result screens for customer users until a fix is available. At the moment, there is no information about a newer version that contains a fix for this vulnerability.

Related Identifiers

CVE-2019-10065

Affected Products

Otrs

References · 9

• https://ubuntu.com/security/CVE-2019-10065 · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2019-07 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2019-10065 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-10065 · Security Note
• https://cve.org/CVERecord?id=CVE-2019-10065 · Security Note
• https://osv.dev/vulnerability/CVE-2019-10065 · Vendor Advisory
• https://community.otrs.com/category/release-and-security-notes-en · Vendor Advisory
• https://t.me/cibsecurity/10404 · Telegram Post
• https://t.me/cvenotify/1445 · Telegram Post