PT-2020-9824 · Otrs+2 · Otrs+2

Abhishek Simkhada · Published 2019-11-01 · Updated 2023-08-31 · CVE-2019-16375

Positive Technologies (AI Summary)

CVSS v3.1

5.4

Medium

Base vector

AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions Open Ticket Request System (OTRS) versions 7.0.x through 7.0.11 Open Ticket Request System (OTRS) Community Edition versions 5.0.x through 5.0.37 Open Ticket Request System (OTRS) Community Edition versions 6.0.x through 6.0.22

Description An issue was discovered in Open Ticket Request System (OTRS) where an attacker who is logged in as an agent or customer user with appropriate permissions can create a carefully crafted string containing malicious JavaScript code as an article body. This malicious code is executed when an agent composes an answer to the original article.

Recommendations For Open Ticket Request System (OTRS) versions 7.0.x through 7.0.11, update to a version outside of this range to resolve the issue. For Open Ticket Request System (OTRS) Community Edition versions 5.0.x through 5.0.37, update to a version outside of this range to resolve the issue. For Open Ticket Request System (OTRS) Community Edition versions 6.0.x through 6.0.22, update to a version outside of this range to resolve the issue. As a temporary workaround, consider restricting the ability to create articles with JavaScript code in the body until a patch is available.

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

ALT-PU-2019-3068

ALT-PU-2019-3183

CVE-2019-16375

DLA-3551-1

OPENSUSE-SU-2020:0551-1

OPENSUSE-SU-2020:1475-1

OPENSUSE-SU-2020:1509-1

OPENSUSE-SU-2020_0551-1

OPENSUSE-SU-2020_1475-1

Affected Products

Alt Linux

Otrs

Suse

References · 56

• https://osv.dev/vulnerability/CVE-2019-16375 · Vendor Advisory
• https://ubuntu.com/security/CVE-2019-16375 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:1509-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html · Vendor Advisory
• https://osv.dev/vulnerability/DLA-3551-1 · Vendor Advisory
• https://osv.dev/vulnerability/UBUNTU-CVE-2019-16375 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2019-13 · Vendor Advisory
• https://osv.dev/vulnerability/openSUSE-SU-2020:0551-1 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2019-16375 · Security Note
• https://osv.dev/vulnerability/openSUSE-SU-2020:1475-1 · Vendor Advisory
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html · Vendor Advisory
• https://community.otrs.com/category/security-advisories-en · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2019-16375 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2019-16375 · Security Note