PT-2021-14507 · Otrs Ag+1 · Otrs+1

László Gyaraki · Published 2021-02-08 · Updated 2024-08-06 · CVE-2021-21435

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N

Name of the Vulnerable Software and Affected Versions OTRS AG OTRS versions 7.0.x through 7.0.23 OTRS AG OTRS versions 8.0.x through 8.0.10

Description The issue concerns the exposure of Article Bcc fields and agent personal information when a customer prints a ticket in PDF format via an external interface.

Recommendations For versions 7.0.x through 7.0.23, update to a version newer than 7.0.23 to resolve the issue. For versions 8.0.x through 8.0.10, update to a version newer than 8.0.10 to resolve the issue.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

ALT-PU-2021-2917

ALT-PU-2021-3039

ALT-PU-2021-3058

ALT-PU-2024-10583

CVE-2021-21435

Affected Products

Alt Linux

Otrs

References · 7

• https://cve.org/CVERecord?id=CVE-2021-21435 · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2021-21435 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2021-21435 · Security Note
• https://otrs.com/release-notes/otrs-security-advisory-2021-02 · Vendor Advisory
• https://ubuntu.com/security/CVE-2021-21435 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2021-21435 · Vendor Advisory
• https://t.me/cvenotify/9567 · Telegram Post