PT-2021-19408 · Zoho · Zoho Manageengine Servicedesk Plus

Dominique Righetto · Published 2021-06-29 · Updated 2021-07-02 · CVE-2021-31531

Positive Technologies (AI Summary)

CVSS v3.1

9.8

Critical

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Name of the Vulnerable Software and Affected Versions Zoho ManageEngine ServiceDesk Plus MSP versions prior to 10521

Description The issue is related to Server-Side Request Forgery (SSRF), which is a type of attack where an attacker can trick a server into making requests to internal or external resources.

Recommendations For versions prior to 10521, update to version 10521 or later to resolve the issue.

Fix

SSRF

Weakness Enumeration

CWE-918

Related Identifiers

CVE-2021-31531

Affected Products

Zoho Manageengine Servicedesk Plus

References · 5

• https://nvd.nist.gov/vuln/detail/CVE-2021-31531 · Security Note
• https://manageengine.com/products/service-desk-msp/readme.html#10521 · Vendor Advisory
• https://osv.dev/vulnerability/CVE-2021-31531 · Vendor Advisory
• https://excellium-services.com/cert-xlm-advisory/cve-2021-31531 · Note
• https://cds.thalesgroup.com/en/tcs-cert/CVE-2021-31531 · Note