PT-2021-21117 · Otrs Ag · Otrs

Published 2021-10-18 · Updated 2022-10-27 · CVE-2021-36097

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions: OTRS AG OTRS versions 8.0.16 and prior versions.

Description: The issue allows agents to lock tickets without the "Owner" permission. Once a ticket is locked, it can be moved to a queue where the agent has "rw" permissions, granting them full control.

Recommendations: For OTRS AG OTRS versions 8.0.16 and prior versions, update to a version that contains a fix for this issue to prevent agents from locking tickets without the necessary permissions.

Fix

Incorrect Privilege Assignment

Weakness Enumeration

CWE-266

Related Identifiers

CVE-2021-36097

Affected Products

Otrs

References · 4

• https://osv.dev/vulnerability/CVE-2021-36097 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2021-36097 · Security Note
• https://otrs.com/release-notes/otrs-security-advisory-2021-20 · Vendor Advisory
• https://t.me/cibsecurity/30669 · Telegram Post