PT-2022-27161 · Otrs+2 · Otrs+3

Tim Püttmanns · Published 2021-09-29 · Updated 2024-08-06 · CVE-2022-4427

Positive Technologies (AI Summary)

CVSS v3.1

9.8

Critical

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Name of the Vulnerable Software and Affected Versions OTRS versions 7.0.1 through 7.0.40 Patch 1 OTRS versions 8.0.1 through 8.0.28 Patch 1 OTRS Community Edition versions 6.0.1 through 6.0.34

Description The issue is related to an Improper Input Validation vulnerability that allows SQL Injection via the TicketSearch Webservice. This vulnerability affects OTRS and OTRS Community Edition, allowing for potential SQL injection attacks.

Recommendations For OTRS versions 7.0.1 through 7.0.40 Patch 1, update to version 7.0.40 Patch 1 or later. For OTRS versions 8.0.1 through 8.0.28 Patch 1, update to version 8.0.28 Patch 1 or later. For OTRS Community Edition versions 6.0.1 through 6.0.34, consider disabling the TicketSearch Webservice until a patch is available.

Fix

SQL injection

RCE

Weakness Enumeration

CWE-89

CWE-20

Related Identifiers

ALT-PU-2021-2917

ALT-PU-2021-3039

ALT-PU-2021-3058

ALT-PU-2024-10583

CVE-2022-4427

DLA-3551-1

Affected Products

Alt Linux

Debian

Otrs

Otrs Community Edition

References · 8

• https://osv.dev/vulnerability/CVE-2022-4427 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2022-4427 · Security Note
• https://security-tracker.debian.org/tracker/CVE-2022-4427 · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2022-15 · Vendor Advisory
• https://osv.dev/vulnerability/DEBIAN-CVE-2022-4427 · Vendor Advisory
• https://osv.dev/vulnerability/DLA-3551-1 · Vendor Advisory
• https://t.me/cvenotify/40137 · Telegram Post
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html · Note