PT-2023-26270 · Otrs+2 · Otrs+2

Tim Püttmanns · Published 2023-10-16 · Updated 2024-08-06 · CVE-2023-38059

Positive Technologies (AI Summary)

CVSS v3.1

5.3

Medium

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Name of the Vulnerable Software and Affected Versions OTRS versions 7.0.X through 7.0.46 OTRS versions 8.0.X through 8.0.36 OTRS Community Edition versions 6.0.X through 6.0.34

Description The issue allows the loading of external images even when configured to block them, by using protocol-relative URLs in the payload. This can be exploited to retrieve the IP address of the user.

Recommendations For OTRS versions 7.0.X through 7.0.46, update to version 7.0.47 or later. For OTRS versions 8.0.X through 8.0.36, update to version 8.0.37 or later. For OTRS Community Edition versions 6.0.X through 6.0.34, update to a version later than 6.0.34. As a temporary workaround, consider restricting the loading of external images to minimize the risk of exploitation.

Fix

Information Disclosure

Weakness Enumeration

CWE-200

Related Identifiers

ALT-PU-2024-10583

CVE-2023-38059

Affected Products

Alt Linux

Otrs

Otrs Community Edition

References · 6

• https://ubuntu.com/security/CVE-2023-38059 · Vendor Advisory
• https://cve.org/CVERecord?id=CVE-2023-38059 · Security Note
• https://osv.dev/vulnerability/UBUNTU-CVE-2023-38059 · Vendor Advisory
• https://otrs.com/release-notes/otrs-security-advisory-2023-08 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2023-38059 · Security Note
• https://osv.dev/vulnerability/CVE-2023-38059 · Vendor Advisory