PT-2024-13397 · Enhancesoft · Osticket

Oskar Zeino-Mahmalat · Published 2024-02-07 · Updated 2025-04-25 · CVE-2023-46967

Positive Technologies (AI Summary)

CVSS v3.1

6.1

Medium

Base vector

AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions Enhancesoft osTicket version 1.18.0

Description The issue is related to a Cross Site Scripting vulnerability in the sanitize function, allowing a remote attacker to escalate privileges via a crafted support ticket. This vulnerability is also associated with a common Desanitization code pattern that can lead to serious issues.

Recommendations For version 1.18.0, consider disabling the sanitize function as a temporary workaround until a patch is available. Restrict access to the support ticket system to minimize the risk of exploitation. At the moment, there is no information about a newer version that contains a fix for this vulnerability.

XSS

Weakness Enumeration

CWE-79

Related Identifiers

CVE-2023-46967

Affected Products

Osticket

References · 7

• https://osv.dev/vulnerability/CVE-2023-46967 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2023-46967 · Security Note
• https://sonarsource.com/blog/pitfalls-of-desanitization-leaking-customer-data-from-osticket · Patch
• https://t.me/cvenotify/119869 · Telegram Post
• https://twitter.com/CVEnew/status/1760071865920532854 · Twitter Post
• https://twitter.com/Sonar_Research/status/1755227539662922040 · Twitter Post
• https://t.me/cvenotify/89468 · Telegram Post