PT-2025-1770 · Elex · Elex Wordpress Helpdesk & Customer Ticketing System

Thanh Nam Tran · Published 2025-02-01 · Updated 2025-03-02 · CVE-2024-12171

Positive Technologies (AI Summary)

CVSS v3.1

8.8

High

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Name of the Vulnerable Software and Affected Versions ELEX WordPress HelpDesk & Customer Ticketing System plugin versions up to, and including, 3.2.6

Description The issue is related to a missing capability check on the eh crm agent add user AJAX action, allowing authenticated attackers with Subscriber-level access and above to create new administrative user accounts. This makes it possible for attackers to escalate privileges.

Recommendations For ELEX WordPress HelpDesk & Customer Ticketing System plugin versions up to, and including, 3.2.6, consider disabling the eh crm agent add user AJAX action until a patch is available to prevent authenticated attackers from creating new administrative user accounts. Restrict access to administrative functions to minimize the risk of exploitation.

Fix

LPE

Missing Authorization

Weakness Enumeration

CWE-862

Related Identifiers

CVE-2024-12171

Affected Products

Elex Wordpress Helpdesk & Customer Ticketing System

References · 13

• https://nvd.nist.gov/vuln/detail/CVE-2024-12171 · Security Note
• https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-support-ticket-system&new=3213791%40elex-helpdesk-customer-support-ticket-system&sfp_email=&sfph_mail= · Patch
• https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-one.php · Patch
• https://osv.dev/vulnerability/CVE-2024-12171 · Vendor Advisory
• https://t.me/cvenotify/112290 · Telegram Post
• https://wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve · Note
• https://t.me/cvedetector/17004 · Telegram Post
• https://twitter.com/taqtics_ai/status/1895990709875835367 · Twitter Post
• https://twitter.com/CVETracker/status/1885780343111729302 · Twitter Post
• https://twitter.com/CveFindCom/status/1885531340159762476 · Twitter Post
• https://twitter.com/BursaMatus/status/1885556426929475722 · Twitter Post
• https://twitter.com/CVEnew/status/1885533798693298257 · Twitter Post
• https://t.me/cvenotify/109576 · Telegram Post