PT-2025-2230 · WordPress · The Js Help Desk – The Ultimate Help Desk & Support Plugin

Tim Coen · Published 2025-02-04 · Updated 2025-02-04 · CVE-2024-13607

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Name of the Vulnerable Software and Affected Versions The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress versions up to, and including, 2.8.8

Description The issue is related to Insecure Direct Object Reference, which allows authenticated attackers with Subscriber-level permissions and above to export ticket data for any user. This is possible due to missing validation on a user-controlled key via the exportusereraserequest.

Recommendations For versions up to, and including, 2.8.8, consider restricting access to the exportusereraserequest until a patch is available to prevent unauthorized export of ticket data.

Fix

IDOR

Weakness Enumeration

CWE-639

Related Identifiers

CVE-2024-13607

Affected Products

The Js Help Desk – The Ultimate Help Desk & Support Plugin

References · 6

• https://nvd.nist.gov/vuln/detail/CVE-2024-13607 · Security Note
• https://plugins.trac.wordpress.org/changeset/3230977 · Note
• https://twitter.com/CVEnew/status/1886669177785663616 · Twitter Post
• https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/2.8.8/modules/gdpr/controller.php#L110 · Note
• https://wordfence.com/threat-intel/vulnerabilities/id/3f57fbbc-ed5a-4452-bd8a-6fc0a4536d76?source=cve · Note
• https://t.me/cvenotify/109810 · Telegram Post