PT-2025-28331 · WordPress · The Guest Support

Amin Beheshti · Published 2025-07-08 · Updated 2025-07-08 · CVE-2025-5957

Positive Technologies (AI Summary)

CVSS v3.1

5.3

Medium

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions: The Guest Support – Complete customer support ticket system for WordPress plugin versions prior to 1.2.3

Description: The issue is related to a missing capability check on the deleteMassTickets function, allowing unauthenticated attackers to delete arbitrary support tickets, resulting in unauthorized loss of data.

Recommendations: For versions up to and including 1.2.2, as a temporary workaround, consider disabling the deleteMassTickets function until a patch is available. Update to a version later than 1.2.2 to resolve the issue.

Fix

Missing Authorization

Weakness Enumeration

CWE-862

Related Identifiers

CVE-2025-5957

Affected Products

The Guest Support

References · 8

• https://nvd.nist.gov/vuln/detail/CVE-2025-5957 · Security Note
• https://plugins.trac.wordpress.org/changeset/3322664 · Note
• https://twitter.com/CVEnew/status/1942453102914982247 · Twitter Post
• https://twitter.com/VulmonFeeds/status/1942496472265535663 · Twitter Post
• https://wordfence.com/threat-intel/vulnerabilities/id/f6e5dde2-f9f9-4a64-9174-e5e6e9fe1b23?source=cve · Note
• https://plugins.trac.wordpress.org/browser/guest-support/trunk/includes/library/class-dbquery.php#L736 · Note
• https://plugins.trac.wordpress.org/browser/guest-support/trunk/includes/library/ajax.php#L133 · Note
• https://t.me/cvenotify/127934 · Telegram Post