PT-2025-38633 · WordPress · Supportcandy+1

Published 2025-09-20 · Updated 2025-09-20 · CVE-2025-10658

Positive Technologies (AI Summary)

CVSS v3.1

6.5

Medium

Base vector

AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

Name of the Vulnerable Software and Affected Versions SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress versions up to and including 3.3.7

Description The SupportCandy plugin for WordPress is susceptible to authentication bypass due to missing rate limiting on One-Time Password (OTP) verification for guest login. This allows unauthenticated attackers to gain unauthorized access to customer support tickets by brute-forcing the 6-digit OTP code.

Recommendations Update the SupportCandy – Helpdesk & Customer Support Ticket System plugin to a version later than 3.3.7.

Fix

Improper Restriction of Excessive Authentication Attempts

Weakness Enumeration

CWE-307

Related Identifiers

CVE-2025-10658

Affected Products

Supportcandy

Wordpress

References · 6

• https://nvd.nist.gov/vuln/detail/CVE-2025-10658 · Security Note
• https://plugins.trac.wordpress.org/changeset/3364335 · Note
• https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/class-wpsc-current-user.php#L820 · Note
• https://t.me/CVEtracker/32992 · Telegram Post
• https://plugins.trac.wordpress.org/browser/supportcandy/tags/3.3.7/includes/models/class-wpsc-email-otp.php#L348 · Note
• https://wordfence.com/threat-intel/vulnerabilities/id/2b11670a-f6e4-4555-ab76-4223f0194517?source=cve · Note