PT-2025-38822 · WordPress+1 · Wpfactory Helpdesk+1

Nabil Irawan · Published 2025-09-22 · Updated 2025-09-22 · CVE-2025-57972

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions WPFactory Helpdesk Support Ticket System for WooCommerce versions through 2.0.2

Description The software contains a flaw related to missing authorization, allowing exploitation of incorrectly configured access control security levels.

Recommendations Update to a version beyond 2.0.2.

Fix

Missing Authorization

Weakness Enumeration

CWE-862

Related Identifiers

CVE-2025-57972

Affected Products

Wpfactory Helpdesk

Woocommerce

References · 4

• https://nvd.nist.gov/vuln/detail/CVE-2025-57972 · Security Note
• https://patchstack.com/database/Wordpress/Plugin/support-ticket-system-for-woocommerce/vulnerability/wordpress-helpdesk-support-ticket-system-for-woocommerce-plugin-2-0-2-broken-access-control-vulnerability?_s_id=cve · Note
• https://twitter.com/CVEnew/status/1970255648131817600 · Twitter Post
• https://patchstack.com/database/wordpress/plugin/support-ticket-system-for-woocommerce/vulnerability/wordpress-helpdesk-support-ticket-system-for-woocommerce-plugin-2-0-2-broken-access-control-vulnerability?_s_id=cve · Note