PT-2025-47664 · WordPress · Elex Wordpress Helpdesk & Customer Ticketing System

Abhirup Konwar · Published 2025-11-21 · Updated 2025-11-21 · CVE-2025-12169

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions ELEX WordPress HelpDesk & Customer Ticketing System plugin versions up to and including 3.3.0

Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin is susceptible to unauthorized data modification. This is due to a missing capability check on the wp ajax eh crm settings empty scheduled actions AJAX Action. Authenticated attackers with Subscriber-level access or higher can clear the scheduled triggers option.

Recommendations Update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to a version later than 3.3.0.

Fix

Missing Authorization

Weakness Enumeration

CWE-862

Related Identifiers

CVE-2025-12169

Affected Products

Elex Wordpress Helpdesk & Customer Ticketing System

References · 6

• https://plugins.trac.wordpress.org/changeset/3391816 · Patch
• https://osv.dev/vulnerability/CVE-2025-12169 · Vendor Advisory
• https://nvd.nist.gov/vuln/detail/CVE-2025-12169 · Security Note
• https://wordfence.com/threat-intel/vulnerabilities/id/ae2ac493-e6df-4083-8601-65635ad342b2?source=cve · Note
• https://t.me/CVEtracker/37898 · Telegram Post
• https://t.me/cveNotify/143531 · Telegram Post