PT-2025-47727 · WordPress · Elex Wordpress Helpdesk & Customer Ticketing System

Athiwat Tiprasaharn · Published 2025-11-21 · Updated 2025-11-21 · CVE-2025-10039

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Name of the Vulnerable Software and Affected Versions ELEX WordPress HelpDesk & Customer Ticketing System versions through 3.2.9

Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress has an Insecure Direct Object Reference issue. This is due to a lack of validation on a user-controlled key within the eh crm ticket single view client component. Authenticated attackers with Subscriber-level access or higher can read all support ticket contents. The vulnerable parameter is a user-controlled key.

Recommendations Update ELEX WordPress HelpDesk & Customer Ticketing System to a version later than 3.2.9.

Fix

IDOR

Weakness Enumeration

CWE-639

Related Identifiers

CVE-2025-10039

Affected Products

Elex Wordpress Helpdesk & Customer Ticketing System

References · 7

• https://plugins.trac.wordpress.org/changeset/3391342 · Patch
• https://nvd.nist.gov/vuln/detail/CVE-2025-10039 · Security Note
• https://osv.dev/vulnerability/CVE-2025-10039 · Vendor Advisory
• https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions.php#L259 · Note
• https://wordfence.com/threat-intel/vulnerabilities/id/d9ffc0af-9c3d-4f8e-ae0b-e51c0c67dfe1?source=cve · Note
• https://twitter.com/CVEnew/status/1991856017521651919 · Twitter Post
• https://t.me/cveNotify/143556 · Telegram Post