PT-2025-47728 · WordPress · Elex Wordpress Helpdesk & Customer Ticketing System

Michelle Porter · Published 2025-11-21 · Updated 2025-11-21 · CVE-2025-10054

Positive Technologies (AI Summary)

CVSS v3.1

4.3

Medium

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Name of the Vulnerable Software and Affected Versions ELEX WordPress HelpDesk & Customer Ticketing System plugin versions through 3.3.1

Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress has a flaw that allows unauthorized data modification. A missing capability check within the eh crm remove agent function permits authenticated attackers with Subscriber-level access or higher to remove the role and capabilities of users holding Administrator, WSDesk Supervisor, or WSDesk Agent roles.

Recommendations Update the ELEX WordPress HelpDesk & Customer Ticketing System plugin to a version beyond 3.3.1.

Fix

Missing Authorization

Weakness Enumeration

CWE-862

Related Identifiers

CVE-2025-10054

Affected Products

Elex Wordpress Helpdesk & Customer Ticketing System

References · 7

• https://nvd.nist.gov/vuln/detail/CVE-2025-10054 · Security Note
• https://plugins.trac.wordpress.org/changeset/3399391 · Patch
• https://osv.dev/vulnerability/CVE-2025-10054 · Vendor Advisory
• https://twitter.com/CVEnew/status/1991856019304280479 · Twitter Post
• https://t.me/cveNotify/143557 · Telegram Post
• https://wordfence.com/threat-intel/vulnerabilities/id/07c92f79-94ac-4153-9ab2-9608601508b0?source=cve · Note
• https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L77 · Note