PT-2026-20582 · WordPress · Smartsupp – Live Chat

Rafshanzani Suhada

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Published

2026-02-19

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Updated

2026-02-23

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CVE-2025-12448

CVSS v3.1

6.4

Medium

VectorAV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N
Name of the Vulnerable Software and Affected Versions Smartsupp – live chat, AI shopping assistant and chatbots versions prior to 3.9.2
Description The Smartsupp – live chat, AI shopping assistant and chatbots plugin for WordPress is susceptible to Stored Cross-Site Scripting. This is due to insufficient input sanitization and output escaping of the code parameter. Authenticated attackers with Subscriber-level access or higher can inject arbitrary web scripts into pages. These scripts will execute when a user accesses the affected page.
Recommendations Update Smartsupp – live chat, AI shopping assistant and chatbots to version 3.9.2 or later.

Fix

XSS

Weakness Enumeration

CWE-79

Related Identifiers

CVE-2025-12448

Affected Products

Smartsupp – Live Chat