PT-2026-26373 · Freescout Help Desk · Freescout

Offensiveee · Published 2026-03-19 · Updated 2026-03-19 · CVE-2026-32752

NVD

CVSS v3.1

AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.

Fix

Improper Access Control

Weakness Enumeration

CWE-284

Related Identifiers

CVE-2026-32752

Affected Products

Freescout

References · 4

• https://nvd.nist.gov/vuln/detail/CVE-2026-32752 · Security Note
• https://github.com/freescout-help-desk/freescout/commit/996a7f96337fdd8a1d1bbd0da0ec7ec85d160b11 · Note
• https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-wxg5-g9vv-v8g9 · Note
• https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209 · Note