PT-2026-34020 · Freescout Help Desk · Freescout

Published 2026-04-21 · Updated 2026-04-27 · CVE-2026-40570

Positive Technologies (AI Summary)

CVSS v4.0

7.1

High

Base vector

AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N

Name of the Vulnerable Software and Affected Versions FreeScout versions prior to 1.8.213

Description The load customer info action in the 'POST /conversation/ajax' endpoint returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker with a valid email address can retrieve all customer personally identifiable information (PII).

Recommendations Update to version 1.8.213.

Exploit

Fix

Missing Authorization

IDOR

Weakness Enumeration

CWE-862

CWE-639

Related Identifiers

CVE-2026-40570

Affected Products

Freescout

References · 6

• 🔥 https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-w77q-wjfp-c822 · Exploit
• https://nvd.nist.gov/vuln/detail/CVE-2026-40570 · Security Note
• https://github.com/freescout-help-desk/freescout/commit/f35b4249c72d9bdac6ab1ea4e288f5894be34057 · Note
• https://github.com/freescout-help-desk/freescout/releases/tag/1.8.213 · Note
• https://twitter.com/infoflowcloud/status/2048911745515712714 · Twitter Post
• https://twitter.com/CVEnew/status/2048910165244834024 · Twitter Post