PT-2026-34029 · Freescout Help Desk · Freescout

Published 2026-04-21 · Updated 2026-04-27 · CVE-2026-41189

Positive Technologies (AI Summary)

CVSS v3.1

7.1

High

Base vector

AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:N

Name of the Vulnerable Software and Affected Versions FreeScout versions prior to 1.8.215

Description Customer-thread editing is authorized through the ThreadPolicy::edit() function, which verifies mailbox access but fails to apply the assigned-only restriction from ConversationPolicy. This allows a user who is unable to view a conversation to load and edit customer-authored threads within it.

Recommendations Update to version 1.8.215.

Fix

Incorrect Authorization

Weakness Enumeration

CWE-863

Related Identifiers

CVE-2026-41189

Affected Products

Freescout

References · 5

• https://nvd.nist.gov/vuln/detail/CVE-2026-41189 · Security Note
• https://github.com/freescout-help-desk/freescout/releases/tag/1.8.215 · Note
• https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-4h5p-7f5c-q7gj · Note
• https://github.com/freescout-help-desk/freescout/commit/cdadaf621bb1e1d017315df20d743671f7eae7a9 · Note
• https://twitter.com/CVEnew/status/2048910157443424327 · Twitter Post