PT-2026-45213 · Otrs Ag · Otrs

Published 2026-05-31 · Updated 2026-05-31 · CVE-2026-48210

Mitre

CVSS v3.1

5.7

Medium

Base vector

AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend

This issue affects OTRS 2026.3.1

Fix

Improper Privilege Management

Information Disclosure

Weakness Enumeration

CWE-269

CWE-200

Related Identifiers

CVE-2026-48210

Affected Products

Otrs

References · 2

• https://nvd.nist.gov/vuln/detail/CVE-2026-48210 · Security Note
• https://otrs.com/release-notes/otrs-security-advisory-2026-09 · Note